I think my account was disabled because it was hacked or "phished."

Please follow the appropriate link below.

• Hacked Accounts. If you believe your account was hacked, but it has not been phished nor affected by the money scam, please click here.
• Phished Accounts. If you believe your account has been used to send spam, Wall posts, or messages that ask you to click on a link or to check out a new photo or video that doesn't actually exist, please click here.
• Money Transfer Scam. If you believe your account has been accessed by someone trying to obtain money from my friends, usually by using Chat or Status Updates, to claim that you are stuck in a far away location and in need of financial assistance, please click here.

For more information, you can also view the general Security page, or visit the Facebook Security Page for instructions on resetting your password, downloading free antivirus scanners, and other helpful tips.

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I'd like to report a phishing link that has been sent from my account or a friend's account.

If you have received a strange Wall post or message from a friend that asks you to click on a link, or if links were sent out from your account that you did not send, please enter the URL (web address) of the malicious link or website in this form.

To protect the security of your account and computer, be very careful not to click on the link when highlighting and copying it.

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What can I do to protect the security of my account?

1. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
   
   Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
   
   To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.
2. Have a unique, strong password: From the Account Settings page, be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
3. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT1222

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What can I do if my group has been hacked?

Please note that is not technically possible to hack a Facebook group. As long as the current administrators of a group keep their login details secure, keep their account enabled, and do not allow any suspicious people to become admins, then the group will remain secure. Please note, however, that if a group is left without an admin, any member will be able to assume that role. If this situation occurs, we encourage you or the former admin of this group to contact the current admin to resolve this matter. Unfortunately, Facebook is not able to add you back as an admin for any group.

In addition, as long as the group does not contain information that violates our Terms of Use, we will not take any action it. For more information on conduct prohibited by Facebook, please read ourStatement of Rights and Responsibilities, which can be accessed by clicking on the "Terms" link at the bottom of any Facebook page.

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Messages or posts were sent from my account, and I didn’t send them

It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:

1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspxhttp://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT1222
2. Reset password: From the Account Setting page, you will need to create a new password. Be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
3. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
   
   Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
   
   To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.

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My account has been hacked

Please choose one of the options below.

1. If you can send and receive emails from your login email address, click here.
2. If you cannot send or receive emails from your login email address, click here.

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